22 February 2018

Case study: Chatbot development for the Russian Post


Have you ever been in the situation when you were expecting a parcel but your tracking number has gone missing? What to do now? Where to find the parcel and how to claim it?

There is a solution! We’ve developed a very useful chatbot for the Russian Post. From now on, you just need to enter your tracking number once (either on the website or in the messenger) to find out what’s going on with your letter or parcel. And that’s all. You can forget or even lose it – the bot will notify you about any changes in the status of your postage. Convenient, isn’t it?

Moreover, our chatbot helped the Russian Post to automate their customer service and to reduce the load on the call centre.

Find out more about this project in our new case study


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