The majority of requests received by the call centre of the Russian Post are typical.
People want to know:
Although all of this is already automated on the Russian Post website
, it takes a long time to look for the information you need (and sometimes there are no answers ) and even longer – to call the 8 800… number. Apart from that, the Russian Post employees have to spend their time to process all these requests.
It would be way more convenient to get all the information directly in the messenger on your smartphone without having to call to the operator.