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Design of a user profile

We work as an outsource design team for our clients. We can develop a completely new design of the User Profile or find and fix the problems accumulated in the existing interface

Contacts

We will integrate
into your processes

At any stage of the product development, the user profile must run securely and consistently

1

Creating a User Profile design

If you have

A conscious need for a User Profile design

But you lack

Clear understanding of your target audience, their needs, and the list of necessary features

This is what we do

— Gather the stakeholders’ requirements

— Describe the target audience, their needs, and user paths

— Make and prioritize a feature list

— And provide support for your development team

2

User Profile at an early stage

If you have

A working user profile with the first users and the upcoming development tasks in a backlog

But you lack

Hypotheses on how to increase the conversion rate and further points of growth

This is what we do

— Perform an interface audit

— Analyze the current customer journey

— Hypothesize ways to improve the user profile and form a backlog

— Make changes to the current interface based on the backlog

— Check the hypotheses and then keep the ones that work. If necessary, we repeat the HADI cycle

3

User Profile maintenance and development

If you have

A list of new features

But you lack

An Insight into the prioritization of these features implementation

This is what we do

— Prioritise features with you

— Implement them into your current UI

— Provide support for the development team

4

Redesign of a User Profile

If you have

Users’ feedback on the Profile pages interface and the understanding of the current interface strong and weak points

But you lack

Insights for improving UX and UI design

This is what we do

— Gather the stakeholders’ requirements

— Analyze user paths

— Perform an interface audit

— Create new design

— Provide support for the development team

Our clients

Stages of our work

Each project is unique, so the stages of our work are always individual. With our time-tested process over the years, we're instantly involved in solving your current tasks, no matter what stage of development your user profile is at

Discuss the project Discuss the project
1

Immersion in the business process

We debrief in a face-to-face or online meeting.

We figure out how a business process works and which parts of it can be automated by means of a User Profile. We set the task.

2

Target Audience Interviews

From the interviews we understand the issues faced by end users, their goals and concerns.

3

User behaviour analysis

Together with you, we define the needs of your target audience and user paths for each segment. Then we build a CJM (Customer Journey Map) that shows the most important interaction points within the user profile interface

4

Setting tasks

Based on the available data, we describe the general statement of the task in a document, which we agree with you. And then we decompose it into a list of specific tasks with KPIs for each.

5

Interface design

We design a user profile according to the set objectives, regularly display and discuss the ongoing performance

6

Development and implementation support

We pass the new interface design to development, carry out design supervision, and advise on emerging issues

Follow your design system
When creating the design of new features or certain profile interface parts we make sure that the design of the entire product or service remains consistent
Creating a user guide
Along with prototypes and layouts, we deliver a UI kit, which contains detailed descriptions and rules for the interface elements used and takes into account the specifics of your product or service
Development Support
We provide design supervision during the process of implementation of the new interface.
Naumen Team
Our colleagues from JetStyle really managed to dive into the specifics of our product. They helped to transform the user experience accumulated by the Naumen Contact Center team into an interface that makes the work of contact center operators and supervisors as convenient as possible. At all stages of implementation, we received not only formally completed work from the JetStyle team but also informal solutions to all of the issues.
View review
Insis Team
According to the research results, current Cloud CCTV subscribers rate the new interface at 8.92 points out of 10. The rating increased by 1.06 points compared to the previous version (3 years ago the rating was 7.86 points).
This is a very good indicator for us and the highest among all existing services.
View review
Yes we talk a lot with our clients
We always set the tool kit individually for a client’s business goals. Developing great concepts together starts easy, we just need to talk.
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